Customer Resources for Hireology

Welcome to Hireology's Knowledgebase! Here you will find everything you need to know about using your Hireology account.

If you have further questions, please reach out to our Customer Care team at (312) 283-3610 or

Knowledge Base

  1. Release Notes 

    1. Hireology Product Updates Log
  2. Video Library 

    1. Hireology Training Chapter 1: Account Basics
    2. Hireology Training Chapter 2: Opening a Job
    3. Hireology Training Chapter 3: Applicant Review
    4. Hireology Training Chapter 4: Your Hiring Process, Scheduling & Conducting Interviews
    5. Hireology Training Chapter 5: Using Your Verification Tools
  3. Account 

    1. Which browsers are supported by Hireology?
    2. How do I upgrade/downgrade my Hireology account?
    3. Can I pull reports from my Hireology account?
    4. Where can I get invoices for Hireology charges?
    5. Where can I find my billing info?
  4. Background Checks 

    1. How do I resend a background check email to my candidate?
    2. What is the candidate's authorization process for a background check and drug screen?
    3. How do I check the status of a background check?
    4. How do I order background checks?
    5. How do I get started to order background checks?
  5. Candidate Management 

    1. How do I know which job site my candidate applied from?
    2. How do I send rejection letters to candidates in the inactive pool?
    3. Can I tell if a candidate applied to other positions in my account?
    4. Can I mass email candidates?
    5. Can I mass reject candidates? How?
  6. Career Site 

    1. How do I change the color of the font on my Career Site?
    2. How do I write my custom Welcome message to potential candidates viewing our Career Site?
    3. How do I change the order in which my open jobs appear on my career site?
    4. Can I change my career site URL?
    5. How do I customize my Career Site/Widget?
  7. Customization 

    1. How do I create/edit email templates?
    2. How do I customize the application?
    3. How do I create a new hiring process?
    4. Can I edit the interview guides?
    5. Can I name my email template something different than what's in the subject line?
  8. Disposition Codes 

    1. Does Hireology offer disposition codes?
    2. How do I turn disposition codes on/off?
    3. Can I require my users to use a disposition code whenever a candidate is rejected?
    4. Will a candidate see the reason why I'm no longer considering them if I use a disposition code?
    5. Do the disposition codes show up anywhere in my reporting?
  9. Interviews 

    1. Can I use Hireology to schedule interviews on my own calendar?
    2. Can I take notes while I'm conducting an interview?
    3. How do I conduct an interview?
    4. A candidate needs to reschedule an interview that I schedule through Hireology, can I update the day and time?
    5. Can I schedule an interview through Hireology? How?
  10. Job Boards 

    1. What job boards can I post my job to?
    2. How do I post to a job board?
    3. How do I know how many days are left on my job board posting?
    4. I heard Hireology automatically posts to job boards for free - is this true?
  11. Jobs 

    1. How do I edit my job profile?
    2. How do I refresh my posting?
    3. How do I clone a job?
    4. How do I close a job?
    5. How do I open a new job profile?
  12. Onboarding 

    1. How do I begin the Onboarding process for my new hire?
    2. How do I check the status of a candidate's Onboarding?
    3. How do I access the data from a new hire's Onboarding?
    4. Where can I see the steps included in my Onboarding process?
    5. Can I change my Onboarding process? How?
  13. Ordering 

    1. Can I order testing for someone who is not in my candidate pool?
    2. I ordered tests/assessments/checks for my candidate, what kind of email should I tell them to look out for?
    3. Can I view testing results within my Hireology account?
    4. I ordered hard skills tests on my candidate. Now what?
    5. How do I order hards skills testing on my candidate?
  14. Post Hire Check-in 

    1. What is the Post Hire Check-in?
    2. Where do I access the information I fill out on the Post Hire survey?
    3. Can I opt out of receiving the Post Hire survey emails?
  15. Selection Manager 

    1. Where can I find the candidate's resume?
    2. Can I manually add a candidate?
    3. How can I invite someone to apply to my job directly?
    4. How do I change a candidate's status?
    5. What do the little green numbers on my ‘Applicants’ and/or ‘Candidates’ tab mean?
  16. SkillSurvey 

    1. How do I order reference checks?
    2. How do I know if a candidate's reference check has been completed?
    3. I ordered a SkillSurvey on my candidate. Now what?
    4. Can I see the status of a candidate's reference check in my account?
    5. Can other people receive the email status updates for SkillSurvey?
  17. SmartRank Survey 

    1. Can I tell which question(s) my candidate answered incorrectly on the SmartRank Survey?
    2. Can I resend a SmartRank survey email to a candidate? How?
    3. Can I edit the Pre-screening Survey? How?
    4. How do I turn off the SmartRank Survey
    5. What do the different statuses for the SmartRank survey mean?
  18. Users 

    1. How do I add a user to my Hireology account?
    2. Am I able to reset another user's password?
    3. How do I add someone to the hiring team for a job?
    4. I am a corporate account admin, how can I log into my location accounts?
    5. What do the different user permissions mean?
  19. All articles 

    1. How do I add a user to my Hireology account?
    2. What job boards can I post my job to?
    3. How do I create/edit email templates?
    4. How do I resend a background check email to my candidate?
    5. How do I change the color of the font on my Career Site?
    200 articles 

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