Knowledge Base

  1. Video Library 

    1. Hireology Training Chatper 1: Account Basics
    2. Hireology Training Chapter 2: Opening a Job
    3. Hireology Training Chapter 3: Applicant Review
    4. Hireology Training Chapter 4: Your Hiring Process, Scheduling & Conducting Interviews
    5. Hireology Training Chapter 5: Using Your Verification Tools
  2. Account 

    1. Which browsers are supported by Hireology?
    2. How do I upgrade/downgrade my Hireology account?
    3. Can I pull reports from my Hireology account?
    4. Where can I get invoices for Hireology charges?
    5. Where can I find my billing info?
  3. Background Checks 

    1. How do I resend a background check email to my candidate?
    2. What is the candidate's authorization process for a background check and drug screen?
    3. How do I check the status of a background check?
    4. How do I order background checks?
    5. How do I get started to order background checks?
  4. Candidate Management 

    1. How do I know which job site my candidate applied from?
    2. How do I send rejection letters to candidates in the inactive pool?
    3. Can I tell if a candidate applied to other positions in my account?
    4. Can I mass email candidates?
    5. Can I mass reject candidates? How?
  5. Career Site 

    1. How do I change the color of the font on my Career Site?
    2. How do I write my custom Welcome message to potential candidates viewing our Career Site?
    3. How do I change the order in which my open jobs appear on my career site?
    4. Can I change my career site URL?
    5. How do I customize my Career Site/Widget?
  6. Customization 

    1. How do I create/edit email templates?
    2. How do I customize the application?
    3. How do I create a new hiring process?
    4. Can I edit the interview guides?
    5. Can I name my email template something different than what's in the subject line?
  7. Disposition Codes 

    1. Does Hireology offer disposition codes?
    2. How do I turn disposition codes on/off?
    3. Can I require my users to use a disposition code whenever a candidate is rejected?
    4. Will a candidate see the reason why I'm no longer considering them if I use a disposition code?
    5. Do the disposition codes show up anywhere in my reporting?
  8. Interviews 

    1. Can I use Hireology to schedule interviews on my own calendar?
    2. Can I take notes while I'm conducting an interview?
    3. How do I use the Elements Interview?
    4. A candidate needs to reschedule an interview that I schedule through Hireology, can I update the day and time?
    5. Can I schedule an interview through Hireology? How?
  9. Job Boards 

    1. What job boards can I post my job to?
    2. How do I post to a job board?
    3. How do I know how many days are left on my job board posting?
    4. I heard Hireology automatically posts to job boards for free - is this true?
  10. Jobs 

    1. How do I edit my job profile?
    2. How do I refresh my posting?
    3. How do I clone a job?
    4. How do I close a job?
    5. How do I open a new job profile?
  11. Onboarding 

    1. How do I begin the Onboarding process for my new hire?
    2. How do I check the status of a candidate's Onboarding?
    3. How do I access the data from a new hire's Onboarding?
    4. Where can I see the steps included in my Onboarding process?
    5. Can I change my Onboarding process? How?
  12. Ordering 

    1. Can I order testing for someone who is not in my candidate pool?
    2. I ordered tests/assessments/checks for my candidate, what kind of email should I tell them to look out for?
    3. Can I view testing results within my Hireology account?
    4. I ordered hard skills tests on my candidate. Now what?
    5. How do I order hards skills testing on my candidate?
  13. Post Hire Check-in 

    1. What is the Post Hire Check-in?
    2. Where do I access the information I fill out on the Post Hire survey?
    3. Can I opt out of receiving the Post Hire survey emails?
  14. Selection Manager 

    1. Where can I find the candidate's resume?
    2. Can I manually add a candidate?
    3. How do I share notes about a candidate with my fellow hiring managers?
    4. How can I invite someone to apply to my job directly?
    5. How does an applicant become a candidate?
  15. SkillSurvey 

    1. How do I order reference checks?
    2. I ordered a SkillSurvey on my candidate. Now what?
    3. How do I know if a candidate's reference check has been completed?
    4. Can I see the status of a candidate's reference check in my account?
    5. Can other people receive the email status updates for SkillSurvey?
  16. SmartRank Survey 

    1. Can I tell which question(s) my candidate answered incorrectly on the SmartRank Survey?
    2. Can I resend a SmartRank survey email to a candidate? How?
    3. Can I edit the SmartRank (prescreening) Survey? How?
    4. How do I turn off the SmartRank Survey
    5. What do the different statuses for the SmartRank survey mean?
  17. Users 

    1. How do I add a user to my Hireology account?
    2. How do I add someone to the hiring team for a job?
    3. I am a corporate account admin, how can I log into my location accounts?
    4. What do the different user permissions mean?
    5. How do I edit my username/email/password?
  18. All articles 

    1. How do I add a user to my Hireology account?
    2. What job boards can I post my job to?
    3. How do I create/edit email templates?
    4. How do I resend a background check email to my candidate?
    5. How do I change the color of the font on my Career Site?

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